Hello I found your mistake.


I write 3000 crystals and it is less charged.
In this case, 2997 Hydarian was sold instead of 3000 which I registered. This is a bug?
Paid with PayPal Transaction code 2N889971YF886974L seller Xsolla Inc.877-797-6552
http: //xsolla.comsupport@xsolla.com invoice number 281225818
Purchase details Xcraft, 2997 Hydarian, invoice 281225818;
For help go to support.xsolla.com59.01 CHF Total 59.01 CHF

I have noticed it today when re-purchasing the error. I buy 1000 Hydarian but the system sold 999 hydared
Paid with PayPal Transaction code 2V836892SB0501812 seller Xsolla Inc.877-797-6552
http: //xsolla.comsupport@xsolla.com invoice number 281427885
Purchase details Xcraft, 999 Hydarian, invoice 281427885;
For help go to support.xsolla.com 20.09 CHF Total 20.09 CHF
It is definitely a mistake in the system. Please refund what I have registered. I know that I paid less Hydarian but it is still a mistake with intention or without.

So, I don’t get the Bonus:
If you purchase 3000 Hydarian Crystals one-time you get half a million of each resourses.

Thank you for your comprehension

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Transaction ID: 281225818
Message: Good Day I bought 3000 Hydarian Crystals and i got it but i did not get a half million of any resourses.
v1: none
Url: none 

I have Xsolla Customer Service Team contacted  Here is the answer :

Your request (#2351594) has been solved. To reopen, reply to this email. Thank you for contacting us.Michael (Xsolla Inc.) Aug 6, 8:44 AM +05 Hello,
According to our system your payment is successful and has been credited to your account. You may check it on your game account. Although Xsolla delivers payments instantly please note that it may take some time for the purchase to be applied to the account. If you are still not seeing the delivery please contact the game support.
Thank you Franz Aug 5, 12:53 PM +05 E-mail:

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Guten Tag Ich habe eueren Fehler gefunden. 

Ich Schreibe 3000 Kristalle und es wird weniger verrechnet. In diesem Fall wurde 2997 Hydarian verkauft anstatt 3000 was ich eingetragen habe. Das ist ein Bug?Bezahlt mit PayPal Transaktionscode 2N889971YF886974L Verkäufer Xsolla Inc.877-797-6552 http://xsolla.comsupport@xsolla.com Rechnungsnummer 281225818 Kaufdetails Xcraft, 2997 Hydarian, invoice 281225818; for help go to support.xsolla.com59.01 CHF Summe 59.01 CHF 
Ich habe es heute gemerkt beim erneuten Einkauf den Fehler.Ich kaufe 1000 Hydarian aber das System verrechnet 999 Hydarian
Bezahlt mit PayPal Transaktionscode 2V836892SB0501812 Verkäufer Xsolla Inc.877-797-6552 http://xsolla.comsupport@xsolla.com Rechnungsnummer 281427885 Kaufdetails Xcraft, 999 Hydarian, invoice 281427885; for help go to support.xsolla.com 20.09 CHF Summe 20.09 CHF Es ist eindeutig ein Fehler im System. Bitte um Rückerstattung was mir zusteht noch.Ich weiss das ich weniger Hydarian Bezahlt habe aber es ist trotzdem ein Fehler mit Absicht oder ohne.

Danke für ihr Verständnis

MrFrAnZ, Clear your browser's cache and let us know how much you'll see when you try to fund your account through xsolla.

Good day

My browser cache is always automatically deleted when quitting my Firefox browser.
Dear people, browsing cache clearing on my computer will certainly not fix the problem on your computer.
Today the 10 August 2017 I wanted to buy 1500 Hydarian Crystals and it jumped to 1495.
Luckily, I noticed it in time.

Order Summary 1495 Hydarian 1,495.00  RUB Sub Total 1,495.00  RUB 25.18 CHF Payment System Fee4.57 CHF Total 29.75 CHF

I'll give you a good advice:
To the purchase of Hydrian:

This is a bug or cheat!

If I buy 3,000 HC, then also 3,000 HC must be in the account afterwards. And additionally, the promised resource as a bonus.
This is probably due to the fact that the super programmers of you have once again made changes in the productive system.
Without testing.
As a computer scientist, I can tell you that in a professional system, direct changes in the productive system is strictly forbidden.
Is simply too dangerous, since you can easily destroy what.
Correctly, the changes in a test system must be developed. And then to test extensively.
And only then will the changes be transported to the product system.
Imagine if with online banking something would happen!
I write 300.00.00 CHF and the system sends 298.00.00 with Bank transfer.
Do you think the bank will suggest that I delete my browser cache?

The main error has also come several times earlier in 2017
Today I started some attempts, as requested by Victoria.
The main error was not displayed, but two other errors see video.

Thank you for your comprehension

http://sendvid.com/5spci5i9

http://sendvid.com/fhtsj8yf

This is the dumbest excuse of (Xsolla Inc.) and support at xCraft ... Something to laugh about :)

Michael (Xsolla Inc.) Aug 17, 9:24 PM +05 Hello,
Sorry to hear about your issues. Unfortunately, Xsolla only provides payments and not responsible for the delivery of the in-game items. From our side the payments were successful, and you can use these links as  e-checks 282095246 282459854 282985056
If you still haven't received the purchase, please contact the game support at https://xcraft.ru/feedback or https://xcraft.ru/forum/forum_49
Hope your issues will be resolved soon.
Thank you for your patience.

Thank you Victoria you solved the Problem an i get my Resources from xCraft.